At Aethal Pay, operated by Aethal Era Innovation Pvt. Ltd., we are committed to delivering secure, reliable, and seamless payment solutions to our users. This Refund Policy outlines the terms and conditions under which refunds may be processed for transactions conducted through our platform. By using our services, you agree to the terms mentioned below.

1. Nature of Services

Aethal Pay acts as a payment facilitator that enables users to transfer funds, pay bills, and make digital transactions. Since we provide a service that processes payments in real time, most transactions are considered final once successfully completed.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

  • Failed transactions where the amount has been debited but the service was not delivered.
  • Duplicate transactions due to technical errors.
  • Unauthorized transactions reported within a reasonable time frame.
  • System errors or delays that result in incorrect debits.

Please note that refunds are not applicable for:

  • Transactions completed successfully to the intended recipient.
  • Errors made by users while entering incorrect details (such as wrong account number or mobile number).
  • Services already consumed or delivered.

3. Refund Request Process

To initiate a refund request, users must contact our support team within 48 hours of the transaction. Requests can be submitted via email at info@aethalera.com with the following details:

  • Transaction ID
  • Date and time of transaction
  • Amount debited
  • Reason for refund request
  • Supporting documents or screenshots (if applicable)

Our team will review the request and may ask for additional information to verify the claim.

4. Processing Time

Once a refund request is approved, the amount will be processed within 5–10 business days. The time taken for the refunded amount to reflect in your account may vary depending on your bank or payment provider.

5. Chargebacks and Disputes

If a user initiates a chargeback through their bank or card provider, Aethal Pay reserves the right to investigate the matter thoroughly. Users are advised to contact our support team before initiating a chargeback to ensure faster resolution.

6. Security and Fraud Prevention

Aethal Pay prioritizes user security. In cases of suspected fraud or unauthorized activity, we may temporarily suspend transactions and conduct an internal investigation. Refunds in such cases will be processed only after verification and confirmation.

7. Amendments to Policy

Aethal Era Innovation Pvt. Ltd. reserves the right to update or modify this Refund Policy at any time without prior notice. Users are encouraged to review this policy periodically on our website: aethalera.com.

8. Contact Information

For any queries, concerns, or refund requests, please contact us at:
Email: info@aethalera.com
Website: aethalera.com